Don't worry, we've got a few tips and tricks up our sleeves. First, check for any extra spaces before or after your username and/or password. Then, take a look down at your keyboard to see if caps lock is on. This is important because passwords are case sensitive.
You can reset your password from your mobile device or a desktop computer or laptop. Simply click the "reset password" link and keep in mind that your new password can't match your existing password.
Think of something you'll remember that's between 8-20 characters, contains at least one uppercase letter, one lowercase letter and one number. Get creative! Avoid using spaces, your username, your first or last name or company name in your password.
Hang tight, password reset emails could take a few minutes (at most 10 minutes, but this isn't typical!) to get to your inbox. One other trick that usually works - check your Spam or Junk folders in your inbox.
We're focused on keeping your information secure at all times. So, if you requested a password reset email to an email address other than the one on file, it won't be sent out. Check to make sure you've requested to send it to the email address associated with your account. It's the fastest way to get your password updated!
We've got a few tips for answering your security questions. First and foremost, they need to match your original answers. Also, there aren't any spaces within answers. So, for example, "Kennedy School" wouldn't work but "KennedySchool" would. And don't worry about caps lock, security questions aren't case sensitive.
This should be a quick fix! Keep in mind that you should be using your Motus specific user credentials. Also, check the spelling of your company name to make sure it's correct. We're all human and misspellings happen sometimes! Another pro tip: your zip code is the one your employer has on file. So, if you recently moved, try entering your old zip code or vice versa.
We like to get your name just right in the system which includes suffixes in your name. Include any of these when you enter your full last name. For example, your profile name could be "Ben Smith Jr." meaning your last name would be "Smith Jr." based on what your employer has on file.
If your company is new to Motus and you haven’t been invited to activate your Motus account, you won’t be able to log in quite yet. We appreciate the enthusiasm, but want to be sure everything is set up properly for you and your team.